Dispute Resolution Policy

Last updated: 25 July 2026

We aim to resolve any concerns quickly and fairly. This policy outlines how to raise a complaint or dispute with Bavarian Safari.

1. Step 1 - Contact Us Directly

If you have a complaint about your booking, service, or a charge, please contact us first at info@bavariansafaris.com or +267 73 279 982 / +267 686 1040 with your booking reference and details of the issue. We aim to acknowledge complaints within 2 business days and resolve them within 14 business days.

2. Step 2 - Formal Written Complaint

If your issue is not resolved informally, please submit a written complaint to Bavarian Safari Pty Ltd, Plot 9165, Disaneng, Maun, Botswana, or by email, marked "Formal Complaint." We will investigate and respond in writing within 21 business days.

3. Step 3 - External Resolution

If a dispute remains unresolved, you may refer the matter to:

• The Competition and Consumer Authority (CCA) of Botswana, which oversees consumer protection matters, or
• An independent mediator/arbitrator agreed upon by both parties, or
• The courts of Botswana, which have jurisdiction over any unresolved dispute.

4. Payment Disputes / Chargebacks

If you believe you've been incorrectly charged, please contact us before initiating a chargeback with your bank or card provider - most billing issues can be resolved directly and faster this way.

5. Governing Law

This policy and any dispute arising from your use of the Site or a booking are governed by the laws of Botswana.